McDonald's Is Overhauling Customer Service

McDonald’s CEO Don Thompson told investors that customer service is one of the biggest issues facing the brand. McDonald’s is planning on installing self-order kiosks to improve accuracy of orders, Thompson said. Panera Bread also recently installed automated ordering.Some restaurants will begin offering table service, and the brand will also improve its mobile ordering interface.McDonald’s has also started redesigning some kitchens to make more room for food preparation.


Comments are closed.